A Practical Guide to Hospital Readmission Reduction


Cover image for A Practical Guide to Hospital Readmission Reduction
Inside of book

A Practical Guide to Hospital Readmission Reduction


In a world where case managers, hospital administrators, and care coordinators face the daunting challenge of reducing hospital readmissions, the need for a practical guide to navigate this complex landscape has never been more pressing. Enter ‘A Practical Guide to Hospital Readmission Reduction’, a captivating and indispensable resource that offers a roadmap to break the cycle of rehospitalization and ensure optimal patient outcomes.

Inside these pages, you will delve into the intricacies of the Hospital Readmission Reduction Program (HRRP), review the seminal strategies, and uncover new ideas needed to transform the healthcare experience. Explore the cutting-edge initiatives and innovative practices that revolutionize patient care, paving the way for improved outcomes and greater patient satisfaction.

From identifying key risk factors to implementing evidence-based interventions, this guide unveils the myriad tools and strategies that empower healthcare providers to tackle readmission head-on. With a focus on collaboration and interdisciplinary communication, you will learn how to forge partnerships, bridge gaps, and ensure seamless transitions between care settings.

Whether you seek to enhance your understanding of readmission reduction or yearn for the tools to take control of “the readmissions issue”, ‘A Practical Guide to Hospital Readmission Reduction’ will be your trusted reference. 

Readmission reduction is only as strong as its weakest link, therefore this book is for everyone involved in the patient’s discharge, from case managers, care coordinators, and administrators to outpatient providers and services.

I hope you find this to be useful for whichever purpose you need and welcome your feedback for future editions.

About the Author

Colleen Morley DNP RN CCM CMAC CMCN ACM-RN IQCI FCM FAACM is the Director of Inpatient Care Coordination for Cook County Health System in Chicago, IL. Prior to this role, Dr. Morley has held positions of leadership in acute care as Director of Case Management, overseeing Utilization Review, Case Management, and Social Services at several Chicago area hospitals. She has also held positions in leadership at Managed Care Organizations as Director of Case Management and Manager of Health Services.

Her major focus has been piloting quality improvement initiatives focused on readmission reduction, improving care coordination through better communication and population health management for acute care, managed care and community care settings and being the “advocate for the advocates”.

Dr. Morley has over 20 years of nursing experience. Her clinical specialties include Medical/Surgical Nursing, Oncology Nursing and Pediatric Nursing. She received her Associate’s Degree in Nursing (ADN) at South Suburban College in South Holland, IL; Bachelor’s of Science in Nursing degree (BSN) at Jacksonville University in Jacksonville, FL, Master’s of Science in Nursing (MSN) from Norwich University in Northfield, VT and her Doctorate of Nursing Practice (DNP) from Chamberlain College of Nursing.

She currently serves as President (2019-21) for CMSA Chicago; Director on CMSA’s National Board; Secretary/ PAC Treasurer/ Trustee/ Legislative Chair for ANA-Illinois; Acting Secretary/Director for Illinois Nurses’ Foundation Board; Member of Advisory Board for Case Management Monthly and National Associate of Healthcare Revenue Improvement Leadership Council.

In 2010, Dr. Morley received the Managed Care Nurse Leader of the Year award from AAMCN for her work in updating the CMCN curriculum and study program and is the 2020 recipient of the CMSA Foundation Practice Improvement Award and ANA Illinois Clinical Improvement Award for work on the important topic of health literacy promotion.

She is the proud mother of 3 incredible adult children (Caitlyn, Connor & Cristian); grandmother of one (Bram), and pack leader for a herd of chihuahua friends (Carina, Marilyn, Yoda). Her hobbies include reading, quilting, watching movies, true crime/history/art history documentaries, enjoying live music, and traveling.